You must carry either an official English translation or an International Driver Permit, along with your original licence.

Our Roadside Assistance service provides coverage for all mechanical breakdowns, such as:

• Engine failures
• Electrical issues
• Problems with cooling systems
• Vehicle recovery services

If a call-out is determined to be a non-mechanical breakdown during the initial contact, a call-out fee will apply. Examples of non-mechanical breakdowns include, but are not limited to:

• Dead batteries
• Issues with wheels and tyres
• Locked keys inside vehicles
• Running out of fuel or using incorrect fuel/additives

Your bank may take up to 7 business days to process the release. Please keep in mind this is a hold placed on your credit card, so it will not appear as a transaction on your statement.

Yes, you must present a credit card in the main hirer’s name at pick-up for a security bond or pre-authorisation, which covers the excess amount for your rental. This is required for Basic Insurance, and for Standard Insurance where a bond may be necessary—please confirm with our reservations team. The pre-authorisation will be released at the end of your hire.

You will not be covered by rental vehicle insurance in the following situations:

• Driving on prohibited roads, such as Ball Hut Road (Mount Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), Te Paki Stream Bed, Macetown Road (Queenstown Area), Deer Park Heights, State Highway 38 Lake Waikaremoana, or any unformed, off-road tracks, gravel roads not officially designated, and any beach.
• Any off-road driving, including beaches or areas outside public roads.
• Damage to the underbody of the rental vehicle is not covered; you are responsible for all related costs.
• Damage caused by unauthorised drivers or allowing unauthorised drivers to use the vehicle.
• Loss or damage to personal belongings of the hirer.
• Driving while intoxicated, under the influence of alcohol or drugs, or driving recklessly, dangerously, in rallies, or other competitions.
• Intentional damage to the rental vehicle.
• Operating the vehicle outside the agreed rental term or beyond the agreed return time.
• If you tow any item using our utes with towbar, you are liable for any damage to your trailer and load in case of an incident or accident.

These exclusions are outlined in our terms and the rental agreement, which must be signed when collecting your vehicle. Please use this information as a guide—full details will be provided upon pickup.

‍

If you’ve bought travel insurance that includes rental car hire, please review your policy thoroughly to confirm what is covered.

Some insurers require you to opt for excess reduction (“Reduced liability” as mentioned above), and certain policies may not provide coverage if you drive the rental car on unsealed roads.

Should your rental car sustain damage, we will charge the appropriate excess to your credit card, after which you’ll need to submit a claim to your travel insurer to recover this excess once you return home.

This process also applies if your travel insurance was purchased through a travel agent.

The excess related to your hire will be charged, and you’ll need to reclaim this amount from your agent’s travel insurance provider after you return home.

No, coverage for loss of personal belongings or personal injury is not provided. Medical treatment for injuries sustained in New Zealand is handled by the Government’s Accident Compensation.

‍

No, there is no mandatory insurance in New Zealand, not even for third party liability. This means you could be financially affected by another driver’s actions.

You must carry either an official English translation or an International Driver Permit, along with your original licence.

All drivers need a current full driver’s licence.

Car Rental Insurance Options

When renting a car, you will typically be offered several insurance options. These may include collision damage waiver (CDW), liability coverage, and personal accident insurance. CDW can protect you from financial responsibility for damage to the rental vehicle, while liability coverage protects against damages to other vehicles or property.

It is essential to assess your personal insurance policy before purchasing additional coverage, as some policies may already provide adequate protection for rental cars.

Choosing the Right Coverage

Consider your comfort level with risk and your financial situation when deciding on insurance options. If you are unsure, consult with your insurance provider for guidance on the best coverage for your needs.

Car Rental Age Requirements

Most car rental companies require drivers to be at least 21 years old. However, drivers under 25 may face additional fees, often referred to as 'young driver surcharges.' These fees can vary by company and location.

Some rental agencies may allow drivers as young as 18 to rent a vehicle, but this is less common and usually comes with higher fees. Always check the specific age requirements of the rental company you plan to use.

Exceptions and Considerations

In some cases, government employees or military personnel may be exempt from young driver fees. It is advisable to inquire about any potential waivers when making your reservation.

Car Rental Deposit Requirements

When renting a car, most companies require a deposit, which is typically held on your credit card until the vehicle is returned. This deposit serves as a security measure against potential damages or additional charges incurred during the rental period.

The amount of the deposit can vary based on the rental company, the type of vehicle, and the duration of the rental. It is essential to check with the rental agency regarding their specific deposit policies.

Understanding Deposits

Be aware that the deposit amount may be higher for luxury or specialty vehicles. Always ensure you have sufficient credit available on your card to cover the deposit, as it will be temporarily unavailable for your use.

Car Rental Cancellation Policy

Most car rental companies offer a cancellation policy that allows you to cancel your reservation without penalty if done within a specific timeframe. Typically, cancellations made 24 to 48 hours before the scheduled pick-up time are eligible for a full refund.

However, if you cancel after this period, you may incur a cancellation fee. It is advisable to check the specific cancellation policy of the rental company you are using, as policies can vary significantly.

Tips for Cancellation

To avoid any issues, always confirm your cancellation via email or through the rental company's website. Keeping a record of your cancellation can help resolve any disputes that may arise.

Car Rental Terms

When renting a car, it is essential to understand the terms and conditions that apply. These terms typically include age requirements, insurance coverage, fuel policies, and mileage limits. Most rental companies require drivers to be at least 21 years old, although some may charge an additional fee for drivers under 25.

Insurance is another critical aspect; you may need to purchase additional coverage if your personal insurance does not extend to rental vehicles. Fuel policies can vary, with some companies requiring you to return the car with a full tank, while others may offer a prepaid fuel option.

Additional Considerations

Always read the rental agreement carefully before signing, and ask questions if anything is unclear. Understanding these terms can help you avoid unexpected charges and ensure a smooth rental experience.